Contact Us
Reach the Cho&Co team through any of the channels below. We operate on SAST (UTC+2).
Phone
+27 71 060 2976
Urgent issues during business hours
Location
Johannesburg, Gauteng
South Africa · SAST (UTC+2)
Account Manager
Tawanda Afeki
Director & BI Analyst
Office Hours
All times in SAST (UTC+2). Email support is monitored for critical issues outside these hours.
| Monday – Thursday | 08:00 – 17:00 |
| Friday | 08:00 – 16:00 |
| Saturday | 09:00 – 12:00 |
| Sunday | Closed |
| Public Holidays | Closed — emergency email monitored |
For urgent issues outside hours email info@choandco.co.za with subject [URGENT].
Response Times
Committed response times for support requests, measured during business hours.
Critical
2 hrs
Dashboard down, data loss, security issue
High
4 hrs
Report errors, incorrect data, access issues
Standard
1 day
General queries, new reports, changes
Weekend requests handled next business day unless marked [URGENT].
Frequently Asked Questions
Common questions about the Cho&Co portal, dashboards, and reporting.
The dashboard connects live to Supabase and refreshes automatically within minutes of new data being uploaded. You can also manually refresh at any time.
Email info@choandco.co.za with the suburb or area, property type, and date range. Custom market reports are delivered within 2 business days.
Yes. We can configure an agent-level filtered view showing listings, sales, and commission per agent. Contact us to set this up.
Check your source file first. If it is correct but the dashboard shows a discrepancy, email info@choandco.co.za with a screenshot. We investigate within 4 business hours.
Your data is stored in a dedicated Supabase database with row-level security. Only Cho&Co staff assigned to your account and users you authorise can access it.
Send your export or Excel file to info@choandco.co.za. We process, clean, and upload to your dashboard within 1 business day.
Platform Information
Technical details about the Cho&Co Analytics Platform and infrastructure.
Dashboard Platform
Metabase
Hosted 24/7 on Railway cloud
Database
PostgreSQL
Encrypted at rest and in transit
Data Security
SSL / TLS Encrypted
Row-level security per client
Uptime SLA
99.5% guaranteed
Continuously monitored
Data Backups
Daily automated
7-day point-in-time recovery
Portal Version
v1.0 — April 2025
Built & maintained by Cho&Co